Return and Exchange Policy


1. Cancellation policy

You have the right to cancel your purchase within 7 days from the day you receive the goods. If you want to cancel your order please let us know via hello@flagshack.co.nz before sending back your order.

Once you have notified us about the cancellation, the sum of your order will be refunded to you as soon as possible, at the latest within 30 days of your cancellation.

The return is made at your own cost once you have made the cancellation of the contract.

If you received the goods you are responsible to take reasonable care of them and you must send the goods back to us in their original condition within 7 days from the collection of the goods.

We reserve the right to make a charge not exceeding our direct costs of recovery if you do not return the goods on time.

2. Exchange policy

If you want to exchange your goods please let us know via hello@flagshack.co.nz and we will find a solution.

You have the right to exchange your goods within 7 days from the day you receive the goods.

The return of the item is made at your own cost.

We do not allow exchanges on sales items.

3. Return policy

In order to have the right to return the goods:

  • The goods must be returned within 7 days from delivery.
  • The goods need to be unused and undamaged.
  • All the labels need to be left on the goods.

If these conditions are not adhered to the goods will be sent back and you will be charged for shipping and handling.